Say goodbye to 3G network as carriers make preparations to shutdown. While this change may affect plenty of users (especially those with devices purchased in 2012 or earlier), change is inevitable. The switch will be worth it when seamless connection is guaranteed and compatible with newer devices.

This change will allow network providers to repurpose the limited amount of spectrum available for sending signals on wireless network. This assists in providing greater coverage and faster performances that new technologies constantly deliver.


Any shutdown is bound to cause concern, but we’ve released this article to hopefully get some questions answered and create a less sticky situation for our Skyroam Solis hotspot users. Many wireless carriers such as AT&T, T-Mobile and  Verizon have made the decision to graduate onto 5G networks for better and faster performance. With this upgrade, 3G networks are fading out and the associated technologies will become inoperable. 


Skyroam's original Solis hotspot connects to 3G networks which means you can experience connectivity issues and limited wifi availability (since Solis only works in locations with 3G). We advise that Solis hotspot users upgrade their device by July 1, 2022. This is due to T-Mobile being one of the biggest carriers participating in this change and their 3G service will be shutdown by July 1, 2022. Solis hotspots can be upgraded to a Solis Lite for a special price while supplies last or until Aug 31, 2022. If you are eligible for an upgrade, you will receive an email with purchasing information

 

Solis X and Solis Lite users are not impacted by the 3G shutdown as they are supported by a 4G network. If you should still choose to use an original Solis hotspot we recommend making sure the location you’re traveling to has towers to support 3G network. 

 

We thank our hotspot users for their patience and understanding during this time and ask you to read out FAQ page and reach out to our customer support team for assistance if you have any other questions.

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