Refund policy

Refund and Return Policy

We want you to be 100% satisfied with the products you purchase at If at any time, within the return window, you are not 100% satisfied, you may return the products to us for a refund.

Holiday Return Policy
For orders placed between 10/15/2022–12/25/2022, you may return or exchange your order until 1/31/2023. Regular exclusions apply.

Standard Return Policy
For orders placed before 10/15/2022 and after 12/25/2022, you may return or exchange your order within 30 days from date of receipt.

Any items damaged due to reasons not covered under warranty cannot be accepted back for refund. Also, associated shipping fees are not refundable.

Refunds and returns can only apply to orders placed on If products are purchased elsewhere, please refer to the third-party or partner’s return policies.

Refunds exclude the following:

  • Shipping Cost: Customers are responsible for all shipping costs. Refunds are not applicable for shipping and return costs.
  • Data / WiFi Service: Refunds are not applicable for data / WiFi service plans that have been consumed. Auto-renewal fees are also not refundable.
  • Additional Charges: Any additional charges outside of Skyroam or SIMO’s control are not refundable, such as:
    • Bank / payment fees
    • Currency conversion fees
    • Data charges from mobile wireless provider
    • Internet service provider fees

How to start the refund/return process?

You may start the refund/return process by contacting our support in the following channels:

  1. Live Chat (Recommended) on or Solis App
  2. Email
  3. Call 1-855-759-7626

 You’ll need to provide the following information for our support agent to verify your refund/return eligibility.

  1. Device serial number
  2. Order number

Once we have received your returned product and verify it is in working condition, you’ll receive a refund for the full cost of the product (excluding shipping cost). The refund will be credited to your original payment method within 7 business days of our receiving.



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