Refund policy

Refund and Return Policy

We want you to be 100% satisfied with the products you purchase at soliswifi.co. If at any time within 30 days of receiving your order, you’re not 100% satisfied, you may return the products to us for a refund.

Any items damaged due to reasons not covered under warranty cannot be accepted back for refund. Also, associated shipping fees are not refundable.

Refunds and returns can only apply to orders placed on soliswifi.co. If products are purchased elsewhere, please refer to the third-party or partner’s return policies.

Refunds exclude the following:

  • Shipping Cost: Customers are responsible for all shipping costs. Refunds are not applicable for shipping and return costs.
  • Data / WiFi Service: Refunds are not applicable for data / WiFi service plans that have been consumed. Auto-renewal fees are also not refundable.
  • Additional Charges: Any additional charges outside of Skyroam or SIMO’s control are not refundable, such as:
    • Bank / payment fees
    • Currency conversion fees
    • Data charges from mobile wireless provider
    • Internet service provider fees

How to start the refund/return process?

You may start the refund/return process by contacting our support in the following channels:

  1. Live Chat (Recommended) on soliswifi.co or Solis App
  2. Email support@simo.co
  3. Call 1-855-759-7626

 You’ll need to provide the following information for our support agent to verify your refund/return eligibility.

  1. Device serial number
  2. Order number

Once we have received your returned product and verify it is in working condition, you’ll receive a refund for the full cost of the product (excluding shipping cost). The refund will be credited to your original payment method within 7 business days of our receiving.

 

×
x
x

How nok tryouts work

Zero Down

That’s right. No deposit required, your tryout is 100% free.


We ship it free

Get it to your door within 3 days, shipped free.


Have fun

Try it in the comfort of your own home for 7-days.


Keep or Return it

Loved it? You can keep it and we’ll bill your credit card. Not into it? Return it with the included label, for free.

Try for $0 down *You will be redirected to noktryouts.com